Refund policy
Returns
We offer a 30-day return policy. If you are not satisfied with your Beatbot product, you have 30 days from the date of delivery to request a return.
Eligibility
To be eligible for a return, your product must be:
- In its original condition — unused and unmodified
- In its original packaging with all accessories, cables, manuals, and documentation included
- Accompanied by proof of purchase (order number or receipt)
Products that have been used in a pool, show signs of water exposure beyond initial testing, or are missing components may not be eligible for a full refund.
How to Start a Return
Email info@poolbot.co.uk with your order number and reason for return. Do not send items back without prior authorisation — unauthorised returns will not be accepted.
Once approved, we will provide a prepaid return shipping label for UK customers.
Refunds
Once we receive and inspect your return, we will notify you of the outcome within 2 working days. Approved refunds are processed within 5–10 working days to your original payment method.
Exchanges
If you would like to exchange your product for a different model, please return your original item and place a new order.
Faulty or Damaged Products
All Beatbot products include a 3-year manufacturer warranty. If your product develops a fault within the warranty period, contact us at info@poolbot.co.uk. We will arrange repair, replacement, or refund at no cost to you.
EU Customers — 14-Day Cooling Off Period
Customers in the European Union have the right to cancel their order within 14 days of delivery without giving a reason, under the EU Consumer Rights Directive. The product must be returned in its original, unused condition. Return shipping costs are the responsibility of the customer unless the product is faulty.