Refund policy
Your Right to Cancel — 14 Days (UK and EU)
If you bought online, you have the right to cancel your order within 14 days of the day you receive it, without giving any reason. This is your legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) and the EU Consumer Rights Directive.
To cancel, email info@poolbot.co.uk with your name, order number and a clear statement that you wish to cancel. You must then return the product within 14 days of telling us.
Extended 30-Day Returns
In addition to your legal rights, we accept returns of unused products for up to 30 days from delivery. After the 14-day cancellation period has ended, a return under this extended policy is only accepted if the product is:
- Unused, and has not been placed in a pool
- In its original packaging with all accessories, cables, manuals and documentation included
- Accompanied by proof of purchase (order number or receipt)
Testing Your Product — Please Read Before Using It in Your Pool
You are welcome to unpack and inspect your robot, check its contents and switch it on, as you would in a shop. This will not affect your refund.
Running the robot in your pool goes beyond what is needed to inspect it. A robot that has been used in a pool cannot be resold as new and must be cleaned, inspected and sold as open-box. If you cancel after using the product in a pool, we will reduce your refund to reflect the loss in its value. This is typically 10–15% of the price you paid, depending on its condition.
Any missing or damaged parts or accessories will also be deducted at their replacement cost. We will always explain any deduction in writing before your refund is issued.
No deduction is made if the product is faulty or not as described (see below).
How to Return Your Product
Email info@poolbot.co.uk with your order number before sending anything back. We will send you return instructions so your parcel is tracked and reaches the right place.
UK customers: we will provide a prepaid, tracked return label.
EU and international customers: you are responsible for the cost of returning the product, unless it is faulty or not as described.
Our robots contain lithium-ion batteries sealed inside the unit. Please return the product in its original box with all original packaging and inserts, and do not remove the battery. The original packaging protects the robot in transit and is needed to resell it. If any is missing, we may deduct the cost of replacing it from your refund.
Refunds
Once we receive and inspect your return, we will tell you the outcome within 2 working days. Refunds are made to your original payment method within 5–10 working days, and always within 14 days of us receiving the product back.
If you cancel within 14 days, we will refund the original standard delivery charge. We will not refund the extra cost of express delivery if you chose it.
Exchanges
If you would like a different model, please return your original item and place a new order.
Faulty or Damaged Products
Your statutory rights under the Consumer Rights Act 2015 are not affected. If your product is faulty or not as described, you are entitled to a full refund within 30 days of delivery, with no deduction for use.
All Beatbot products also include a 3-year manufacturer warranty. If your product develops a fault within the warranty period, contact us at info@poolbot.co.uk and we will arrange a repair, replacement or refund at no cost to you.
If your order arrives damaged, please contact us within 48 hours with photos so we can resolve it quickly.