Warranty Policy

We are committed to delivering high-quality products that meet strict performance and durability standards. Every item we sell is carefully inspected and tested where applicable before being shipped to ensure it meets our internal quality control requirements. Despite this, we understand that issues can occasionally arise, which is why we provide a clear and fair warranty policy designed to protect our customers and ensure peace of mind with every purchase.

This warranty covers manufacturing defects in materials and workmanship under normal and intended usage conditions. The warranty period is typically 12 months from the date of delivery unless otherwise specified on the product page or within the product documentation. During this period, if a defect arises that is determined to be the result of a manufacturing fault, we will review the issue and offer an appropriate resolution in accordance with the terms outlined in this policy.

Our warranty is designed to cover genuine product faults that occur during normal use. This includes issues such as internal component failure, electrical malfunction not caused by external damage, or structural defects that impact the functionality of the product. We aim to ensure that every customer receives a product that performs as expected, and where this is not the case due to a manufacturing issue, we will take corrective action.

However, it is important to understand that this warranty does not cover damage caused by misuse, negligence, improper handling, or failure to follow the provided instructions. Additionally, the warranty does not extend to accidental damage, cosmetic wear and tear, water damage (unless the product is explicitly rated as waterproof), or damage caused by unauthorized repairs, modifications, or alterations made to the product after purchase.

Normal wear and tear over time is also excluded from warranty coverage. This includes gradual performance reduction, external scratches, fading, or degradation of materials that naturally occur with usage. Products are expected to age over time depending on usage frequency and environmental conditions, and such changes are not considered manufacturing defects.

To initiate a warranty claim, customers must contact our support team at info@poolbot.co.uk with relevant details. This includes your order number, a clear description of the issue, and supporting evidence such as photographs or videos that clearly show the defect. Providing detailed information helps us assess your claim more efficiently and reduces delays in processing.

Once a warranty claim is received, our team will carefully review the information provided. In some cases, we may request additional details or troubleshooting steps to better understand the issue. This assessment process ensures that each claim is evaluated fairly and accurately before any decision is made regarding repair, replacement, or refund.

If your warranty claim is approved, we will offer one of the following resolutions depending on the nature and severity of the issue: a repair of the defective product, a replacement with the same or equivalent model, or in some cases a partial or full refund. The final decision will be made based on product availability, the extent of the fault, and operational feasibility.

In situations where a return is required, we will provide clear instructions on how to safely return the item. Where applicable, we may issue a prepaid return label to ensure the process is as convenient as possible for the customer. Items must be returned in accordance with our instructions to qualify for warranty assessment.

Please note that returning a product without prior approval from our support team may result in the item being rejected and sent back to the customer. It is therefore essential that customers always contact us before sending any goods back for warranty evaluation.

We aim to process all warranty-related enquiries as quickly as possible. Typically, responses are provided within 2–3 business days, depending on the complexity of the issue and current support volume. Once a resolution is approved, further processing such as replacement dispatch or refund initiation is generally completed within 10 business days.

In rare cases where technical assessment is required, resolution times may be extended. We appreciate customer patience in such situations, as some issues require in-depth inspection to ensure accurate diagnosis and fair resolution.

It is also important to note that this warranty is provided in addition to your statutory rights under applicable consumer protection laws. This means that customers may still be entitled to additional remedies depending on their location and local regulations. Our warranty policy is designed to complement, not replace, these rights.

We strongly recommend that customers retain proof of purchase for the entire duration of the warranty period, as this may be required when making a claim. Without valid proof of purchase, we may be unable to process warranty requests.

If you have any questions regarding warranty coverage, eligibility, or the claims process, our support team is always available to assist. We are committed to providing transparent, fair, and efficient customer service to ensure that any issues are resolved as smoothly as possible.

For all warranty enquiries, please contact us at info@poolbot.co.uk or call 0330 128 9885. Our office is located at The Old Forge, Wickwar Trading Estate, GL12 8NB. We appreciate your trust in our products and are always here to help if you need assistance.