What currency are prices shown in?
All prices on poolbot.co.uk are shown in GBP (£), inclusive of UK VAT.

I just placed an order, when will it ship?
Orders are dispatched within our standard 10 working day lead time. Once your order ships, you'll receive a tracking number by email.
If you haven't received a tracking number within 10 working days, please email us at info@poolbot.co.uk.

I am not happy with my order, can it be returned? What if there is an issue?
We offer a 30-day money-back guarantee. If you're not satisfied, or the product is defective or damaged, you have 30 days from delivery to return it for a full refund. Please contact us at info@poolbot.co.uk before returning anything, and include your name and order number with the returned parcel.
If your order is still in transit, you'll need to wait for it to arrive before returning it for a refund.

Can I cancel my order?
Yes, you can cancel your order at no penalty any time before it has shipped. If the item has already been dispatched, please use our returns process to get a full refund.

I have entered an incorrect delivery address, what do I do?
Reply to your order confirmation email as soon as possible to let us know. If we haven't yet dispatched your order, we can update the address within 24 hours. Once dispatched, we're unable to change the delivery address.

How long does delivery take?
All orders are delivered free within the UK, with a standard 10 working day lead time from order to dispatch.

I have a question that wasn't answered, can you help?

Absolutely! Email us at info@poolbot.co.uk and our UK support team will be happy to help. Please include your order number if your question relates to an existing order, so we can respond as quickly as possible.